Shipping information

Shipping cost
All orders at Kyveli Design are shipped for free with a tracking code.

Taxes & Duties
Kyveli Design cannot be heldresponsible for any duty fees & taxes that may be applied in your country. This responsibility rests with the customer. If you have any queries, please contact your local customs or courier officer for more information.

Ownership & Risk
At the time of delivery ownership & risk of damage to the goods are passed onto the receiver. A signature is required upon delivery at which point the responsibility for your goods is passed to you.

We advise checking to ensure your package is intact and unharmed when received. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them is proof of delivery and fulfillment by Kyveli Design and the transfer of responsibility has occurred in the same way.

You can use our contact form to ask questions or make any request.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@kyvelidesign.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Kyveli Design
Attn: Returns
RMA #
Van Eysingalaan 385
Utrecht, 3527VK
The Netherlands

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
● any rings made to size

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
● All returned products must be in the original product packaging, and in perfect condition. We do not accept worn jewelry in return.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
hello@kyvelidesign.com
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